Increase efficiency, improve reporting, and ensure compliance with effortless time tracking for human service agents.
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❌ Manual time tracking is inaccurate and time-consuming.
❌ Lack of visibility into real-time agent activity makes performance analysis difficult.
❌ Inefficient resource allocation leads to overworked agents and service bottlenecks.
✅ 100% Automatic – Eliminates manual time entry, reducing errors and administrative workload.
✅ Real-Time Visibility – Managers get instant insights into agent activity for better performance analysis.
✅ Optimized Workforce Management – Helps allocate resources efficiently to prevent bottlenecks and improve service levels.
Aeon2 automatically tracks agent case-handling time in Salesforce, so you can focus on what matters most.
Generate custom reports to analyze agent performance, identify trends, and make data-driven decisions.
Ensure compliance with industry regulations by tracking agent time accurately and securely.
$25 per user per month
Automatic case time tracking
Real-time visibility
Granular action tracking
Custom summaries
Live adjustments
Customizable reporting
$30 per user per month
Daily work logs
Login and active time tracking
Omni-Channel presence integration
Premium support
Choose the best way to get started with Aeon2. Schedule a demo to see Aeon2 in action or start a free trial to experience it yourself.