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The Easiest Way to Track Service Agent Time in Salesforce — Automatically.

Increase efficiency, improve reporting, and ensure compliance with effortless time tracking for human service agents.

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Why Aeon2?

Challenges without Aeon2

❌ Manual time tracking is inaccurate and time-consuming.

❌ Lack of visibility into real-time agent activity makes performance analysis difficult.

❌ Inefficient resource allocation leads to overworked agents and service bottlenecks.

Solutions with Aeon2

✅ 100% Automatic – Eliminates manual time entry, reducing errors and administrative workload.

✅ Real-Time Visibility – Managers get instant insights into agent activity for better performance analysis.

✅ Optimized Workforce Management – Helps allocate resources efficiently to prevent bottlenecks and improve service levels.

Features

Automatic Time Tracking

Aeon2 automatically tracks agent case-handling time in Salesforce, so you can focus on what matters most.

Customizable Reporting

Generate custom reports to analyze agent performance, identify trends, and make data-driven decisions.

Compliance Monitoring

Ensure compliance with industry regulations by tracking agent time accurately and securely.

Pricing

Team Edition

$25 per user per month

Automatic case time tracking

Real-time visibility

Granular action tracking

Custom summaries

Live adjustments

Customizable reporting

Performance Edition

$30 per user per month

Everything in Team Edition

Daily work logs

Login and active time tracking

Omni-Channel presence integration

Premium support

Get Started with Aeon2

Choose the best way to get started with Aeon2. Schedule a demo to see Aeon2 in action or start a free trial to experience it yourself.

Schedule a Demo

See Aeon2 in action and learn how it can help your organization. Fill out the form below to schedule a demo.

Start Free Trial

Experience the benefits of Aeon2 with a free trial. Click the button below to get started.

Visit AppExchange

Frequently Asked Questions

How is Aeon2 different from other time-tracking tools?
Aeon2 is fully automatic and designed specifically for Salesforce. Unlike generic time-tracking apps, it integrates seamlessly with Service Cloud & Omnichannel to track agent time effortlessly.
Does Aeon2 support remote or hybrid teams?
Yes! Whether agents work in-office or remotely, Aeon2 tracks their case-handling time with precision.
How hard is it to set up?
Super simple—install Aeon2 from the Salesforce AppExchange and start tracking immediately. No complex configuration required.
What happens if I start a trial?
You'll be redirected to our AppExchange listing, where you can install Aeon2 and test it with your Salesforce setup.