Aeon2 automatically tracks how human service agents spend time across cases, channels, and workflows — so you can improve visibility, optimize staffing, reduce cost per case, and make better support decisions.
Trusted by
❌ Manual time tracking is inconsistent and incomplete.
❌ Case counts and AHT don’t show real effort.
❌ Workload is hard to see across agents, queues, and channels.
❌ Staffing and performance decisions are based on partial data.
✅ Automatic tracking of human service agent activity inside Salesforce.
✅ Visibility into true time per case and real agent utilization.
✅ Better workload visibility for hiring, staffing, and process decisions.
✅ More confidence in reporting, planning, and operational improvement.
Whether you're trying to improve staffing, lower support cost, or understand team performance, Aeon2 gives you visibility into how work actually happens inside Salesforce.
See how busy your team really is — beyond case counts and status changes.
Understand which work is consuming effort so you can identify inefficiencies and improve operations.
Understand how effort is distributed across your support team so you can make better staffing decisions.
Understand how long support work actually takes — not just how long a case sits in a status.
Measure how human service agents spend time across cases, channels, and workflows.
See where effort is concentrated, who is overloaded, and where work is unevenly distributed.
Generate reports that help leaders make decisions about staffing, efficiency, and performance.
Capture a more realistic view of support activity across modern Service Cloud environments.
Use real effort data to improve staffing, planning, and process improvement initiatives.
Aeon2 is designed specifically for Salesforce Service Cloud teams that need more than generic time tracking. It helps support leaders understand actual effort, real workload, and where time is being spent — without requiring manual timers or disruptive workflow changes.
That makes it especially useful for teams focused on operational visibility, workforce planning, performance improvement, and evaluating AI or automation initiatives from a real baseline.
Simple pricing for teams that need visibility into how support work actually happens in Salesforce.
$40 per user per month
Automatic case time tracking
Real-time visibility
Granular action tracking
Custom summaries
Live adjustments
Customizable reporting
Daily work logs
Login and active time tracking
Omni-Channel presence integration
Premium support
Schedule a demo to see Aeon2 in action, or go directly to AppExchange to review and install it in your Salesforce environment.
Practical guides for support leaders using Salesforce.
Learn why standard Salesforce reports fall short and how to measure real workload and utilization.
Understand why AHT often fails to reflect real effort in Salesforce support teams.
Learn how to separate real demand from perceived pressure using workload and utilization data.