Measure real agent utilization and true time per case so you can improve staffing, reduce cost per case, and make better support decisions.
Trusted by
Number of cases
Average Handle Time
SLA metrics
❌ How long work actually takes
❌ Which cases consume the most effort
❌ How busy your agents really are
So decisions about hiring, performance, and efficiency are based on incomplete data.
Aeon2 automatically captures how agents spend time inside Salesforce, giving you:
Not just status duration
Across queues and channels
Understand where effort actually goes
✅ No timers. ✅ No manual input. ✅ No workflow changes for your agents.
Know when you actually need to hire — or when you don’t
Identify inefficiencies and rebalance workloads
Identify high-effort case types and hidden workload patterns
Establish a real baseline before automation
Aeon2 helps support leaders understand actual workload, uncover hidden inefficiencies, and create a reliable baseline for process improvement, capacity planning, and AI initiatives.
Instead of relying only on case counts or averages, you can see how work really happens inside Salesforce and make decisions with far more confidence.
For a team of 50 agents, even a small amount of hidden inefficiency can add up quickly. When you can see real time per case and real utilization, it becomes much easier to uncover wasted capacity, rebalance work, and justify operational changes.
See Aeon2 in action or explore it on AppExchange. Choose the path that fits your buying process best.