Holistic Time Tracking™
for your agents and cases
in Service Cloud

Clear AHT figures that help measure and manage your team’s performance.

Calculate AHT for every product, case type, and service channel.

Recognize your top-performing agents.

Identify your most support-heavy customers.

Holistic Time Tracking

Account for every second spent on a case across your agents, teams, and service channels.

Improved performance metrics

Report on case handle time, agent activity, and omni-channel presence natively in Service Cloud.

Consistent resolution times

Spot agent time draining issues as they happen to minimize negative impact on CSAT scores.

Visit AppExchange for app specs and a free trial.

Editions & Pricing	Team Edition $25 user/month*	Performance Edition $30 user/month*
Gain full visibility into case handle times
Automatic case timer
Granular action tracking
Live adjustments
Analyze effort trends
Native reporting
Custom summaries
Effort groups	5	25
Optimize service workforce
Daily work logs
Login and active time tracking
Omni-Channel presence integration
External effort tracking

*25 users minimum. Billed annually.

Aeon2 is the Holistic Time Tracking™ platform for Salesforce Customer 360. While traditional time tracking solutions rely on timesheets and manual entry, our Salesforce-native technology is automatic and enables a holistic view of your team’s actual effort in Sales Cloud and Service Cloud.

Holistic Time Tracking™ for your agents and cases in Service Cloud

Holistic Time Tracking

Improved performance metrics

Consistent resolution times

Editions & Pricing

Holistic Time Tracking™
for your agents and cases
in Service Cloud